What a subscription covers, and what happens at each edge of it.
Each plan sets three things: how many users, how many projects, and which parts of the application are included. The first two are enforced when you add the extra one — the twenty-sixth user on a twenty-five user plan is refused with a message saying so, rather than silently. The third means a screen the plan does not carry is not listed and cannot be reached.
Nothing is ever deleted by a plan change. A screen that goes out of a plan comes back with everything in it the day the plan covers it again.
The subscription states
| State | What happens |
|---|---|
| Trialing | Everything open, until the trial ends |
| Active | Everything open |
| Past due | Boards and reports stay open; nothing new can be saved |
| Suspended | Closed for now; nothing is deleted |
| Closed | Subscription ended; records kept for the agreed period and exportable |
Past due is deliberately soft: the site team can still show yesterday's board to the client while the invoice is sorted out, and entry resumes the moment it is settled.
Your own address
A workspace lives at yourcompany.pilemanager.com. On the larger plans it can answer on your own domain instead — point the DNS at us and it is switched over.
Your invoices
Administrators on a plan that carries it have a Subscription screen under Admin tools. It shows which plan you are on, the ceilings that come with it, what has been invoiced, and whether each invoice has been paid.
It is read-only, and deliberately so: it answers the three questions the office asks — which plan, what was charged, has it been paid — without an e-mail and a day's wait. Changing the plan is a conversation rather than a button.
An invoice is marked paid at our end when the transfer arrives, so there can be a day or two between paying and it showing as paid here. Anything that looks wrong is easier to fix before it is paid than after — say so and it is reissued.
What we write to you about
Four things, and nothing else:
| When | What it says |
|---|---|
| Your workspace is opened | The address, the sign-in and the first password |
| An invoice is raised | The period, the amount, and the invoice number |
| Payment falls behind | That entry has paused and nothing has been deleted |
| You enquire through the front page | (this one goes to us, not to you) |
There is no newsletter and no product mail. An e-mail nobody needs is how a sender ends up in a spam folder, taking the three that matter with it.
Your own address
Your workspace answers at yourcompany.pilemanager.com. On the plans that include it, it can answer on an address of your own instead — something like reports.yourcompany.com.
Admin tools → Settings has a Your address card showing which address you are on and, if your plan carries it, exactly what to do: point that name here with a CNAME record, then tell us and we switch it over and put the certificate on it.
Nothing changes until the DNS is pointed — an address switched over before it resolves is a workspace nobody can reach. Once you are on your own domain the original address keeps working too, so a bookmark somebody made last year does not stop one morning.